Archive

April 7, 2020 In the distant past I didn’t think on-line insurance buying was really going to happen. There seemed a clunkiness about it, had… Read More »Covid-19 is Changing Insurance Customer Behaviour

May 26, 2020 The immediate and direct effect of Covid-19 on the insurance industry is obvious and broad reaching. For many reasons, insurers must consider… Read More »The Coronavirus; A Litmus Test for Insurance?

March 15, 2020 The P&C insurance industry is in crisis today. Though you would hardly notice it. For the past 30 years, the numbers don’t… Read More »It’s 1987 Again? The Insurance Industry in Crisis

March 3, 2020 Why Insurance Needs to Innovate Late last year AM Best released their new methodology and criteria on scoring and assessing innovation. “Innovation… Read More »Insurance and Innovation

January 2, 2020 First Principle: A basic, foundational, self-evident proposition or assumption that cannot be deduced from any other proposition or assumption. Permanent linkAuthor: Wikipedia… Read More »Customer First Principle

December 19, 2019 Today’s customers are more informed, with better access to technology and abilities to use it and have higher expectations beyond insurance industry… Read More »Any Way You Want It